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General Case Study [clear filter]
Wednesday, October 24
 

9:10am

Boldly Leading a Digital Workplace Transformation on a Shoestring Budget - THE CHRISTIAN BROADCASTING NETWORK
Leading a digital workplace transformation can be a daunting task, especially on a shoestring budget. Learning out-of-the-box solutions to survey, measure and report employee engagement, while building an intranet can be tricky when the budget is less than perfect.
 
Learn first-hand from The Christian Broadcasting Network tips for leading and maintaining a digital transformation in a reluctant organizational culture, but also how to:
 
  • Use employee engagement tools to boost employee engagement and morale
  • Develop a content strategy to rehab your intranet with SharePoint hub sites
  • Prepare your workforce for change in communication and collaboration initiatives
  • Keep costs low and transformation results high while on a shoestring budget
  • Measure your efforts with out of the box Office 365 analytics tools

Dayna Lovelady, IT Operations Project Coordinator – Communications & Collaboration Specialist
The Christian Broadcasting Network (CBN)

Speakers
avatar for Dayna Lovelady

Dayna Lovelady

IT Operations Project Manager, Communications & Collaboration Specialist, The Christian Broadcasting Network
Dayna Lovelady is the first full-time Digital Transformation leader within the Christian Broadcasting Network (CBN), concentrating on employee communications and collaboration across the 1,400+ team member non-profit organization that has a global reach of millions of people per day... Read More →


Wednesday October 24, 2018 9:10am - 9:45am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

9:45am

Creating a Content Management Role that Increases Intranet Traffic - CIGNA
 
While there is someone that technically owns the intranet within a company, is there someone that also makes sure the links are correct and the CEO’s name is spelled right? Having a community content manager that really drives the space and whose sole focus is making the company and community better is incredibly important when thinking about intranets and the digital workplace. Cigna has created a community management role that has allowed dedication to what is contributed to the intranet and how it drives traffic.

Hear how Cigna has increased intranet traffic within the community content management role, in addition to learning how to:

  • Increase employee engagement, while increasing intranet participation
  • Drive employees to the intranet with interesting and exciting content
  • Manage multiple content contributors adding to the intranet

Andrew Jayne, Senior Content Manager
CIGNA

Speakers
avatar for Andrew Jayne

Andrew Jayne

Senior Content Manager, Cigna
Andy Jayne has been in the content business for more than 13 years in both non-profit and corporate settings. He currently oversees content management for Cigna where, over the past several months, he has worked to migrate the company off a more traditional intranet onto a digital... Read More →


Wednesday October 24, 2018 9:45am - 10:20am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

11:15am

Delivering a Seamless and Integrated Digital Workplace Homepage - WELLS FARGO
The Wells Fargo digital workplace, Teamworks, supports 265,000 team members who work in 42 countries and territories. On average, team members across Wells Fargo visit Teamworks 1.5 million times each day.  The Teamworks home page was on outdated technology, had a stale design, and was no longer flexible to support the needs of team members or the business. Earlier this year, the Wells Fargo Teamworks team rolled out a new digital workplace homepage that delivers an experience that makes it easy for team members to be informed and engaged, is flexible to the ways our team members want to work, and is modern in design and architecture.

Hear what Wells Fargo has done to support the needs of team members while keeping them engaged and informed, including:

  • How the Teamworks team used user research and an iterative design approach to come up with a final homepage design that balanced both team member and stakeholder needs
  • Learn more about the leading-edge microservices architecture used for the new home page that surfaces data from multiple platforms and applications into a seamless user experience
  • How the Teamworks team created multiple ‘views’ of the new home page that surfaces personalized content based on a team member’s geographical location and line of business
  • See how the home page utilizes a card-based, adaptive design so team members can easily access critical news and tools anywhere and anytime from their Wells Fargo mobile devices
  • How the Teamworks team leveraged a fun holiday theme and the new homepage features as part of an overall communications plan to manage change impact, encourage user adoption, and get real-time feedback


 
Christy Punch, Digital Workplace Consultant
Wells Fargo


Speakers
avatar for Christy Punch

Christy Punch

Digital Workplace Consultant & Product Manager, Wells Fargo
Christy Punch is a Digital Media Consultant & Product Manager at Wells Fargo, providing strategic business management in enhancing the Wells Fargo’s intranet and collaboration platforms that supports 300,000+ employees across 40 countries.She has a passion for exploring emerging... Read More →


Wednesday October 24, 2018 11:15am - 11:50am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

2:00pm

Put Your Employee at the Center of Your Digital Workplace & Intranet Strategy to Create a Great Employee Experience - FARM CREDIT CANADA
Many organizations are creating a digital experience for employees based on the features or capabilities of the platforms available. This can quickly result in a fragmented or confusing experience when we consider that there are often multiple platforms and options available to the employee.
 
Hear how Farm Credit Canada implemented specific methods and tools to help create a digital experience for their employees by design as opposed to by default, including how to:
 
  • Put the employee at the center of your strategy, design, and ongoing management of the digital experience
  • Determine true needs of your users to improve adoption and value of digital tools
  • Utilize tools such as journey maps, service blueprints, design sprints and personas to identify pain points, opportunities, and new solutions
  • Apply digital governance that focuses on the employee experience
 
Jason Fiske, Manager, Employee Digital Experience
Farm Credit Canada

Speakers
avatar for Jason Fiske

Jason Fiske

Manager, Digital Employee Experience, Farm Credit Canada
Jason is the Manager, Employee Digital Experience at Farm Credit Canada, a financial lender to the agriculture and food industry in Canada. With over 2,000 employees and 100 offices across the country, Jason is responsible for managing internal communication using the company’s... Read More →


Wednesday October 24, 2018 2:00pm - 2:35pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

2:55pm

If You Build It, They Will Come? Tactics to Improve Results of Your Intranet & Digital Workplace Launch - ZILLOW GROUP
After working for months, possibly even years, to build an engaging intranet for employees, when it launches it should be perfect, right? Not so fast. While the team was busy getting executive buy-in, mapping site architecture, and gathering content, the company kept evolving, and chances are one or more of the intranet features that you love is, well, outdated. It’s tempting to take your ball and go home, but switching your strategy to small ball – deliberate, methodical hits to get you in scoring position – is the key to winning the employee engagement game.
 
See first-hand how Zillow Group mapped their intranet and gathered content to improve the results of their intranet launch. Leave this session equipped with the tips and strategies to:

  • Overcame roadblocks during the launch of your intranet
  • Keep your employees engaged
  • Create content to revolve around your evolving intranet
  • Take the feedback from employees to update your intranet practices
 
Jessica Rourk, Senior Manager, Functional & Channel Communications
Zillow Group

Speakers
avatar for Jessica Rourk

Jessica Rourk

Senior Manager, Functional & Channel Communications, Zillow Group
Jessica Rourk owns internal channel strategy at Zillow Group and was a driving force behind the launch of the company’s intranet, ZG Skylight. She created ZG Skylight’s site architecture, back-end taxonomy, and governance guidelines and trained more than 100 content contributors... Read More →


Wednesday October 24, 2018 2:55pm - 3:30pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

3:30pm

The Timeline of Corporate Communications – a 10 Year Intranet Retrospective - HYATT HOTELS
Imagine a time, 10 years ago.  You used a Blackberry for your mobile needs (mainly email) and Facebook, Twitter and Linkedin were not household names yet.  Filesharing meant copying files to a networked drive on a server within the same physical network as your computer.  Things have changed a lot since then, as have our needs and requirements around corporate communication, especially the company Intranet.    

Join your peers in learning how Hyatt Hotel Corporation has updated their communication systems in the last ten years, including how to;

  • Recognize information and technology changes
  • Identify challenges in updating your Intranet strategy to accommodate these changes
  • Revise your corporate intranet strategy

Roy Verrips, Intranet Systems Manager
HYATT HOTELS CORPORATION 

Speakers
avatar for Roy Verrips

Roy Verrips

Intranet Systems Manager, Hyatt Hotel Corporation
I have been working in Information Systems within the Hospitality Industry for more than fifteen years from Southern Africa, the Middle East, and now at Hyatt’s Corporate Office in Chicago.  My particularly strength lies in leveraging the strategic ties between Hotel Systems and... Read More →


Wednesday October 24, 2018 3:30pm - 4:05pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA
 
Thursday, October 25
 

9:15am

Single Container, Stellar Content - THE COCA-COLA COMPANY
Today’s enterprise environment requires an ever-increasing focus on consumer-grade content while maximizing efficiency across backend systems and teams.

This session will provide an overview of Coca-Cola’s intranet and share some examples of how the team has produced varied content using a single but robust platform:

  • How content operations can be organized for maximal effect
  • How to produce varied content within a single platform
  • How to works with IT in a shared enterprise environment


Amy Hernandez, Global Content Lead
THE COCA-COLA COMPANY 


Speakers
avatar for Amy Hernandez

Amy Hernandez

Global Content Lead, The Coca-Cola Company
Amy Hernandez began her career in editing, newsletter operations, and web content delivery for the biotechnology and biomedical publishing industry and later moved into project management for the pharmaceutical industry. She joined The Coca-Cola Company in 2007 as content administrator... Read More →


Thursday October 25, 2018 9:15am - 9:50am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

10:10am

Digital Workplace & Intranet Summit Case Study
Details coming soon!
 



Thursday October 25, 2018 10:10am - 10:45am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

1:00pm

Rethink Your Digital Workplace to Be the Hub of Organizational Culture & Employee Engagement - PRISON FELLOWSHIP
Prison Fellowship is in the business of transformation in some of the toughest possible places.  But, like most organizations, they have sometimes struggled with transforming their own organization into a digital workplace.  Although a small organization of fewer than 300 people, Prison Fellowship is fast-growing and geographically distributed – maintaining their culture of collaboration is a challenge.
 
Learn the value that Prison Fellowship’s team has found in their digital workplace.  Understand how Prison Fellowship’s HR, IT and Marketing teams partnered to rethink their digital workplace to be the hub of a culture of employee engagement.  

Capture lessons learned from the Prison Fellowship project plan, change management, challenges, and successes, while also learning:
 
  • The 5-step framework that Prison Fellowship applies to every employee experience initiative
  • Team roles for digital workplace communication and adoption success
  • The role of branding, internal communications, social and content management in a small business digital workplace
  • How and why real transformation can be a reality
 
Bill Aggen, National Director of Training and Learning
Prison Fellowship

Giovanna Grantham, Digital Media Producer
Prison Fellowship
 

Speakers
avatar for Bill Aggen

Bill Aggen

National Director of Training and Learning, The Prison Fellowship
avatar for Giovanna Grantham

Giovanna Grantham

Digital Media Producer, The Prison Fellowship
Giovanna Grantham is the primary content manager and graphic artist for Prison Fellowship’s corporate intranet on SharePoint. Her work focuses on evolving an engaging and interactive platform to provide connections for Prison Fellowship’s distributed workforce. Past contributions... Read More →


Thursday October 25, 2018 1:00pm - 1:35pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

2:10pm

Digital Workplace Assistants: How to Improve the Employee Experience While Driving Engagement, Productivity, & Satisfaction - LIBERTY MUTUAL
Liberty Mutual Insurance, a diverse and dynamic global company with 55,000 employees worldwide, had been struggling with a common enterprise problem: many of its disparate employee-facing systems had become siloed, reducing user satisfaction and lowering overall productivity.

With countless applications to manage, administrative tasks to complete and messages to process from myriad sources, employees were spending too much valuable time processing this information resulting in process delays, inefficient workflows and missed communications.

While this pain is felt by many organizations of all sizes, Liberty Mutual sought to find a better way for its employees. Liberty Mutual adopted the Workgrid Assistant, a digital assistant, to connect with employees wherever they are.

Discover how a solution like Workgrid can ease the headache of countless applications, including how to:

  • Utilize Workgrid to manage to-do lists, notifications, approvals, workflows, messaging and more
  • Integrate a solution available to employees anywhere on mobile or desktop allowing them to stay connected
  • Boost employee engagement, productivity, and satisfaction
  • Improve the user experience 
 
Brett Caldon, Senior Director, Software Innovations
LIBERTY MUTUAL

Speakers
avatar for Brett Caldon

Brett Caldon

Senior Director, Software Innovation, Liberty Mutual
Brett Caldon is the Senior Director of Liberty Mutual Insurance’s Software Innovation group. He is responsible for leading an IT team concentrating on the delivery of software solutions focused on strengthening workplace productivity and the employee experience. Brett has over 20... Read More →


Thursday October 25, 2018 2:10pm - 2:45pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA