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Digital Workplace & Intranet Summit: Strategies to Leverage O365... has ended

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Tuesday, October 23
 

TBA

Pre-Conference Interactive Workshops
Smaller group, hands-on, and interactive – the workshop sessions allow you to focus on trending topics and share challenges with fellow attendees and your workshop leaders. Attend to get a solid foundation of strategies, trends and how to’s before the start of the main, two-day training  – and, find out why the workshops are consistently rated as very valuable time spent!

Tuesday October 23, 2018 TBA
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

7:45am

Registration & Breakfast
Sign-in, pick up your workshop materials, and grab some coffee. Sessions will begin at 8:00.

Tuesday October 23, 2018 7:45am - 8:00am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

8:00am

Workshop A: Creating a Modern People-Centric Workplace by Harnessing the Power of Office 365 - led by MICROSOFT
The workplace is transforming - from changing employee expectations to more diverse and globally distributed teams to disruptive marketplace competitors. Creating a modern people-centric workplace requires breaking down silos and forming stronger partnerships than ever before between marketing, IT, HR, and every other department.

In this visionary demo see how leaders are leveraging the power of Microsoft Office 365 as a catalyst for this change, evolving how you think about communication, knowledge, relationships, and technology in your organization.

You’ll see how different personas from road warriors, to executives, to corporate staff are using Microsoft Teams, Office 365 Groups, Yammer, SharePoint, Planner, Outlook and more to communicate better, share knowledge, and transform into agile, disruptive and empowered businesses.
 
Leave this session with a vision, and specific ideas, for more fully leveraging your investment in Office 365, but also how to:

  • Break down Office 365 to get the most out of the investment
  • Use Office 365 as a communication tool
  • Build internal and external relationships via Office 365 tools


Tom Cross, Technical Solutions Professional, Office365
MICROSOFT

Speakers
avatar for Thomas Cross

Thomas Cross

Technical Solutions Professional, Office 365, Microsoft


Tuesday October 23, 2018 8:00am - 10:00am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

10:00am

Morning Refreshments & Networking Break
Stand up and stretch and grab some refreshments as we switch over to the next workshop

Tuesday October 23, 2018 10:00am - 10:15am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

10:15am

Workshop B: Planning for Transformation: Building a Digital Workplace Roadmap - led by C5 INSIGHT
Digital workplace projects promise to transform companies from tired legacy thinking into teams of engaged employees that disrupt their competitors.
 
But, let's be honest, these projects have a way of getting off track.  In fact, 60-80% of digital workplace projects fail. Two of the most frequently sited reasons: not understanding the unique planning process, and no plan for change management.  

This session will dive into what should be included in your digital workplace roadmap, how to build it, and what to consider leaving out.  You'll go beyond technology and into changing how your business thinks about people.  

Participate in group exercises that you can bring back to your team including a deeper knowledge of how to:
 
  • Build a business case and ROI
  • Discover why people and process are more important than the technology
  • Engage a leadership team - and keep them engaged
  • Understand the role of change management, journey mapping and governance in transforming your business
  • Get a digital workplace roadmap workbook for free
 
Geoff Ables, Managing Partner
C5 Insight
 

Speakers
avatar for Geoff Ables

Geoff Ables

Managing Partner, C5 Insight
Bestselling author, international speaker and entrepreneur, Geoff Ables is a thought leader on customer and employee engagement.  Geoff’s most recent book, The LUCK Principle: Business Results at the Intersection of People and Profit, delivers fresh insight and inspiration into... Read More →


Tuesday October 23, 2018 10:15am - 12:15pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

12:15pm

Lunch on Your Own, but Not Alone
Need recommendations for lunch? Visit the ALI staff at the registration desk.  

**Everyone is financially responsible for their own lunch.

Tuesday October 23, 2018 12:15pm - 1:15pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

1:15pm

Workshop C: Humanizing the Digital Workplace with O365: Reinforcing Culture, Tapping into the Power of Employees, & Encouraging Continuous Improvement - led by ROGUE SERVICES & SOLUTIONS
Globalization and the free market have created opportunities for corporations to expand their footprints. Multiple locations, a more dispersed workforce, and time-zone conflicts are symptoms of growth with consequences such as disconnectedness and siloed teams. It is time to leverage your intranet as a strategic communications tool—not just for “push” messaging,” but for humanizing the increasingly digital workplace.
 
This workshop will include both individual and group break-out exercises as you learn how to use your intranet/the Office 365 toolset to reinforce corporate culture and values from a team member’s first day on through their tenure, including:
 
  • Learning how the onboarding process can be digitized in a meaningful way
  • Discovering the value of vlogs for sharing, training, and encouraging continuous improvement
  • Tapping into the power of employee engagement and peer leadership through virtual committees

A more personal virtual office experience results in a deeper commitment to an organization and its mission, which shows in tighter teamwork, reduced turnover, and retained institutional knowledge. Join us as we explore opportunities for inspiration, information, and engagement with a more human intranet experience.
 
Michelle Bolda, Senior Partner 
Rogue Services & Solutions

Speakers
avatar for Michelle Bolda

Michelle Bolda

Senior Partner, Rogue Services & Solutions
Michelle Bolda is an agile evangelist who has transformed organizational processes through  a commitment to transparency in alignment of plans, priorities, and expectations. Dubbed the "Client Whisperer" by her colleagues, Michelle excels at creating trusted client relationships... Read More →


Tuesday October 23, 2018 1:15pm - 3:15pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

3:15pm

Afternoon Refreshments & Networking Break
Tuesday October 23, 2018 3:15pm - 3:30pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

3:30pm

Workshop D: Creating A Content Strategy - How To Enhance Your Digital Workplace By Turning Your Focus To Content - led by ELOQUOR CONSULTING, INC.
With senior leadership and IT onboard with your vision of a digital workplace – and development underway – now is the time to turn your focus to content. Whether you migrate or start from scratch with content, starting early and having a plan is crucial. Otherwise, you’ll be putting junk words into your shiny new vessel.

In this interactive workshop you’ll dive deep into content challenges and best practices, teaching you how to:

  • Identify what to keep and what to do with what you keep
  • Integrate different ways to deploy content that truly meet user needs
  • Understand why taxonomy and content typing supports a good user experience
  • Deploy creative approaches to schedules and deadlines that drive your project
  • Make your most important content more readable

Stacy Wilson, ABC, President
Eloquor Consulting, Inc.

Speakers
avatar for Stacy Wilson

Stacy Wilson

President, Eloquor Consulting
Stacy Wilson, ABC, is president of Eloquor Consulting, Inc., in Colorado. She uses her nearly 30 years of internal communication experience to help companies communicate better with employees. She specializes in leveraging digital workplace investments for business results, assisting... Read More →


Tuesday October 23, 2018 3:30pm - 5:30pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

5:30pm

Close of Workshops & Networking Reception
Thank you for joining us today. Please join us in the hotel lobby for compliemntary drinks.
If you're interested in dining out this evening, please see an ALI staff member for restaurant ideas.

Tuesday October 23, 2018 5:30pm - 5:45pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA
 
Wednesday, October 24
 

TBA

Day 1, General Sessions
Wednesday October 24, 2018 TBA
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

8:00am

Registration, Networking & Continental Breakfast
Sign-in, pick up your materials and enjoy a continental breakfast before we start the day.

Wednesday October 24, 2018 8:00am - 8:30am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

8:30am

ALI Welcome, Announcements, & Meet Your Sponsors
We're thrilled to have you join us.
Please tweet using #ALI_Intranets.

Wednesday October 24, 2018 8:30am - 8:40am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

8:40am

Chairperson's Welcome & Peer Networking - C5 INSIGHT
Get to know your fellow peers, their biggest digital workplace & intranet challenges and a few fun facts.

Speakers
avatar for Geoff Ables

Geoff Ables

Managing Partner, C5 Insight
Bestselling author, international speaker and entrepreneur, Geoff Ables is a thought leader on customer and employee engagement.  Geoff’s most recent book, The LUCK Principle: Business Results at the Intersection of People and Profit, delivers fresh insight and inspiration into... Read More →


Wednesday October 24, 2018 8:40am - 9:10am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

9:10am

Boldly Leading a Digital Workplace Transformation on a Shoestring Budget - THE CHRISTIAN BROADCASTING NETWORK
Leading a digital workplace transformation can be a daunting task, especially on a shoestring budget. Learning out-of-the-box solutions to survey, measure and report employee engagement, while building an intranet can be tricky when the budget is less than perfect.
 
Learn first-hand from The Christian Broadcasting Network tips for leading and maintaining a digital transformation in a reluctant organizational culture, but also how to:
 
  • Use employee engagement tools to boost employee engagement and morale
  • Develop a content strategy to rehab your intranet with SharePoint hub sites
  • Prepare your workforce for change in communication and collaboration initiatives
  • Keep costs low and transformation results high while on a shoestring budget
  • Measure your efforts with out of the box Office 365 analytics tools

Dayna Lovelady, IT Operations Project Coordinator – Communications & Collaboration Specialist
The Christian Broadcasting Network (CBN)

Speakers
avatar for Dayna Lovelady

Dayna Lovelady

IT Operations Project Manager, Communications & Collaboration Specialist, The Christian Broadcasting Network
Dayna Lovelady is the first full-time Digital Transformation leader within the Christian Broadcasting Network (CBN), concentrating on employee communications and collaboration across the 1,400+ team member non-profit organization that has a global reach of millions of people per day... Read More →


Wednesday October 24, 2018 9:10am - 9:45am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

9:45am

Creating a Content Management Role that Increases Intranet Traffic - CIGNA
 
While there is someone that technically owns the intranet within a company, is there someone that also makes sure the links are correct and the CEO’s name is spelled right? Having a community content manager that really drives the space and whose sole focus is making the company and community better is incredibly important when thinking about intranets and the digital workplace. Cigna has created a community management role that has allowed dedication to what is contributed to the intranet and how it drives traffic.

Hear how Cigna has increased intranet traffic within the community content management role, in addition to learning how to:

  • Increase employee engagement, while increasing intranet participation
  • Drive employees to the intranet with interesting and exciting content
  • Manage multiple content contributors adding to the intranet

Andrew Jayne, Senior Content Manager
CIGNA

Speakers
avatar for Andrew Jayne

Andrew Jayne

Senior Content Manager, Cigna
Andy Jayne has been in the content business for more than 13 years in both non-profit and corporate settings. He currently oversees content management for Cigna where, over the past several months, he has worked to migrate the company off a more traditional intranet onto a digital... Read More →


Wednesday October 24, 2018 9:45am - 10:20am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

10:20am

Morning Refreshments, Networking Break & Sponsor Meet and Greet
Enjoy complimentary coffee, tea, and other refreshments as you network with your peers. Be sure to stop by and visit your sponsors.

Wednesday October 24, 2018 10:20am - 10:40am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

10:40am

Interactive Session: Building a Business Case for O365- led by ROGUE SERVICES & SOLUTIONS
Maybe you have a vision for collaboration and efficiencies using the O365 technology stack but are not sure how to turn that into approval for an enterprise investment. In this fun interactive session, learn how to use the powers of collaboration to build a business case that will create excitement and encourage buy-in among departmental leaders.

Michelle Bolda, Senior Partner
ROGUE SERVICES & SOLUTIONS

Speakers
avatar for Michelle Bolda

Michelle Bolda

Senior Partner, Rogue Services & Solutions
Michelle Bolda is an agile evangelist who has transformed organizational processes through  a commitment to transparency in alignment of plans, priorities, and expectations. Dubbed the "Client Whisperer" by her colleagues, Michelle excels at creating trusted client relationships... Read More →


Wednesday October 24, 2018 10:40am - 11:15am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

11:15am

Delivering a Seamless and Integrated Digital Workplace Homepage - WELLS FARGO
The Wells Fargo digital workplace, Teamworks, supports 265,000 team members who work in 42 countries and territories. On average, team members across Wells Fargo visit Teamworks 1.5 million times each day.  The Teamworks home page was on outdated technology, had a stale design, and was no longer flexible to support the needs of team members or the business. Earlier this year, the Wells Fargo Teamworks team rolled out a new digital workplace homepage that delivers an experience that makes it easy for team members to be informed and engaged, is flexible to the ways our team members want to work, and is modern in design and architecture.

Hear what Wells Fargo has done to support the needs of team members while keeping them engaged and informed, including:

  • How the Teamworks team used user research and an iterative design approach to come up with a final homepage design that balanced both team member and stakeholder needs
  • Learn more about the leading-edge microservices architecture used for the new home page that surfaces data from multiple platforms and applications into a seamless user experience
  • How the Teamworks team created multiple ‘views’ of the new home page that surfaces personalized content based on a team member’s geographical location and line of business
  • See how the home page utilizes a card-based, adaptive design so team members can easily access critical news and tools anywhere and anytime from their Wells Fargo mobile devices
  • How the Teamworks team leveraged a fun holiday theme and the new homepage features as part of an overall communications plan to manage change impact, encourage user adoption, and get real-time feedback


 
Christy Punch, Digital Workplace Consultant
Wells Fargo


Speakers
avatar for Christy Punch

Christy Punch

Digital Workplace Consultant & Product Manager, Wells Fargo
Christy Punch is a Digital Media Consultant & Product Manager at Wells Fargo, providing strategic business management in enhancing the Wells Fargo’s intranet and collaboration platforms that supports 300,000+ employees across 40 countries.She has a passion for exploring emerging... Read More →


Wednesday October 24, 2018 11:15am - 11:50am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

11:50am

Lunch on Your Own, but Not Alone - Reservations Have Been Made
Keep the conversation going, get some fresh air, and dine out at a DC "hot spot" with your conference peers.

Reservations have been made at a number of local restaurants. Please sign-up at the registration table if you are interested in dining out with a group.
**Everyone is financially responsible for their own lunch.

Wednesday October 24, 2018 11:50am - 1:20pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

1:20pm

Interactive Speaker Panel: Latest and Greatest Digital Workplace and Intranet Tools
Hear from speakers on this panel, as they discuss the latest and greatest tools in the digital workplace and intranet world.

Moderators
avatar for Geoff Ables

Geoff Ables

Managing Partner, C5 Insight
Bestselling author, international speaker and entrepreneur, Geoff Ables is a thought leader on customer and employee engagement.  Geoff’s most recent book, The LUCK Principle: Business Results at the Intersection of People and Profit, delivers fresh insight and inspiration into... Read More →

Speakers
avatar for Thomas Cross

Thomas Cross

Technical Solutions Professional, Office 365, Microsoft
avatar for Stacy Wilson

Stacy Wilson

President, Eloquor Consulting
Stacy Wilson, ABC, is president of Eloquor Consulting, Inc., in Colorado. She uses her nearly 30 years of internal communication experience to help companies communicate better with employees. She specializes in leveraging digital workplace investments for business results, assisting... Read More →


Wednesday October 24, 2018 1:20pm - 2:00pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

2:00pm

Put Your Employee at the Center of Your Digital Workplace & Intranet Strategy to Create a Great Employee Experience - FARM CREDIT CANADA
Many organizations are creating a digital experience for employees based on the features or capabilities of the platforms available. This can quickly result in a fragmented or confusing experience when we consider that there are often multiple platforms and options available to the employee.
 
Hear how Farm Credit Canada implemented specific methods and tools to help create a digital experience for their employees by design as opposed to by default, including how to:
 
  • Put the employee at the center of your strategy, design, and ongoing management of the digital experience
  • Determine true needs of your users to improve adoption and value of digital tools
  • Utilize tools such as journey maps, service blueprints, design sprints and personas to identify pain points, opportunities, and new solutions
  • Apply digital governance that focuses on the employee experience
 
Jason Fiske, Manager, Employee Digital Experience
Farm Credit Canada

Speakers
avatar for Jason Fiske

Jason Fiske

Manager, Digital Employee Experience, Farm Credit Canada
Jason is the Manager, Employee Digital Experience at Farm Credit Canada, a financial lender to the agriculture and food industry in Canada. With over 2,000 employees and 100 offices across the country, Jason is responsible for managing internal communication using the company’s... Read More →


Wednesday October 24, 2018 2:00pm - 2:35pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

2:35pm

Afternoon Refreshments & Networking Break
Enjoy complimentary coffee, tea, and other refreshments as you network with your peers.

Wednesday October 24, 2018 2:35pm - 2:55pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

2:55pm

If You Build It, They Will Come? Tactics to Improve Results of Your Intranet & Digital Workplace Launch - ZILLOW GROUP
After working for months, possibly even years, to build an engaging intranet for employees, when it launches it should be perfect, right? Not so fast. While the team was busy getting executive buy-in, mapping site architecture, and gathering content, the company kept evolving, and chances are one or more of the intranet features that you love is, well, outdated. It’s tempting to take your ball and go home, but switching your strategy to small ball – deliberate, methodical hits to get you in scoring position – is the key to winning the employee engagement game.
 
See first-hand how Zillow Group mapped their intranet and gathered content to improve the results of their intranet launch. Leave this session equipped with the tips and strategies to:

  • Overcame roadblocks during the launch of your intranet
  • Keep your employees engaged
  • Create content to revolve around your evolving intranet
  • Take the feedback from employees to update your intranet practices
 
Jessica Rourk, Senior Manager, Functional & Channel Communications
Zillow Group

Speakers
avatar for Jessica Rourk

Jessica Rourk

Senior Manager, Functional & Channel Communications, Zillow Group
Jessica Rourk owns internal channel strategy at Zillow Group and was a driving force behind the launch of the company’s intranet, ZG Skylight. She created ZG Skylight’s site architecture, back-end taxonomy, and governance guidelines and trained more than 100 content contributors... Read More →


Wednesday October 24, 2018 2:55pm - 3:30pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

3:30pm

The Timeline of Corporate Communications – a 10 Year Intranet Retrospective - HYATT HOTELS
Imagine a time, 10 years ago.  You used a Blackberry for your mobile needs (mainly email) and Facebook, Twitter and Linkedin were not household names yet.  Filesharing meant copying files to a networked drive on a server within the same physical network as your computer.  Things have changed a lot since then, as have our needs and requirements around corporate communication, especially the company Intranet.    

Join your peers in learning how Hyatt Hotel Corporation has updated their communication systems in the last ten years, including how to;

  • Recognize information and technology changes
  • Identify challenges in updating your Intranet strategy to accommodate these changes
  • Revise your corporate intranet strategy

Roy Verrips, Intranet Systems Manager
HYATT HOTELS CORPORATION 

Speakers
avatar for Roy Verrips

Roy Verrips

Intranet Systems Manager, Hyatt Hotel Corporation
I have been working in Information Systems within the Hospitality Industry for more than fifteen years from Southern Africa, the Middle East, and now at Hyatt’s Corporate Office in Chicago.  My particularly strength lies in leveraging the strategic ties between Hotel Systems and... Read More →


Wednesday October 24, 2018 3:30pm - 4:05pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

4:05pm

Interactive Expert Speaker Panel: Get Your Biggest Digital Workplace & Intranet Questions Answered
Still have questions? Get them answered now. Dive into topics you want to hear more about & collaborate with your peers on the hottest topics of the day.

Moderators
avatar for Jason Fiske

Jason Fiske

Manager, Digital Employee Experience, Farm Credit Canada
Jason is the Manager, Employee Digital Experience at Farm Credit Canada, a financial lender to the agriculture and food industry in Canada. With over 2,000 employees and 100 offices across the country, Jason is responsible for managing internal communication using the company’s... Read More →

Speakers
avatar for Amy Hernandez

Amy Hernandez

Global Content Lead, The Coca-Cola Company
Amy Hernandez began her career in editing, newsletter operations, and web content delivery for the biotechnology and biomedical publishing industry and later moved into project management for the pharmaceutical industry. She joined The Coca-Cola Company in 2007 as content administrator... Read More →
avatar for Andrew Jayne

Andrew Jayne

Senior Content Manager, Cigna
Andy Jayne has been in the content business for more than 13 years in both non-profit and corporate settings. He currently oversees content management for Cigna where, over the past several months, he has worked to migrate the company off a more traditional intranet onto a digital... Read More →
avatar for Christy Punch

Christy Punch

Digital Workplace Consultant & Product Manager, Wells Fargo
Christy Punch is a Digital Media Consultant & Product Manager at Wells Fargo, providing strategic business management in enhancing the Wells Fargo’s intranet and collaboration platforms that supports 300,000+ employees across 40 countries.She has a passion for exploring emerging... Read More →
avatar for Jessica Rourk

Jessica Rourk

Senior Manager, Functional & Channel Communications, Zillow Group
Jessica Rourk owns internal channel strategy at Zillow Group and was a driving force behind the launch of the company’s intranet, ZG Skylight. She created ZG Skylight’s site architecture, back-end taxonomy, and governance guidelines and trained more than 100 content contributors... Read More →


Wednesday October 24, 2018 4:05pm - 4:45pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

4:45pm

Close of Day One | Networking Reception
Enjoy complimentary drinks on us as you continue the conversation with your peers. 

**Please wear your name badges 

Wednesday October 24, 2018 4:45pm - 6:00pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

6:00pm

Optional Dining Opportunity with Your Peers
We've made reservations at a few local hot spots. If you're interested in continuing the conversation and would like to dine out with your peers - please see an ALI representative.

Wednesday October 24, 2018 6:00pm - 8:00pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA
 
Thursday, October 25
 

TBA

Day 2, General Sessions
Thursday October 25, 2018 TBA
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

8:00am

Welcome Back - Breakfast & Networking
Coffee and continental breakfast will be ready at 8:00 a.m.

Thursday October 25, 2018 8:00am - 8:30am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

8:30am

Attendee Feedback & Recap from Day 1, Chairperson's Address: People Centric - How the Best Companies Create an Engaging Digital Workplace - C5 INSIGHT
“The reason for employee engagement is the passionate pursuit of a better customer experience.”
 
Being people-centric isn't a new concept, but digital workplace tools that can make it a reality have advanced significantly in recent years.   Hear case studies of what a people-centric organization looks like, how your data, processes, people, and culture have to align, and organizational disciplines that result in the best employee and customer engagement.  Go beyond technology solutions to learn how to drive change – even transformation – in your business.
 
Learn how to leverage their digital workplace to lead their organization to create more engagement both internally and externally, including how to:
 
  • Understand the 5 common-sense, but not commonly practiced, rules for people engagement
  • Learn the differences between standard business processes and relationship business processes
  • Capture over 15 tips and best practices in your People-Centric Workbook
 
Geoff Ables, Managing Partner
C5 Insight

Speakers
avatar for Geoff Ables

Geoff Ables

Managing Partner, C5 Insight
Bestselling author, international speaker and entrepreneur, Geoff Ables is a thought leader on customer and employee engagement.  Geoff’s most recent book, The LUCK Principle: Business Results at the Intersection of People and Profit, delivers fresh insight and inspiration into... Read More →


Thursday October 25, 2018 8:30am - 9:15am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

9:15am

Single Container, Stellar Content - THE COCA-COLA COMPANY
Today’s enterprise environment requires an ever-increasing focus on consumer-grade content while maximizing efficiency across backend systems and teams.

This session will provide an overview of Coca-Cola’s intranet and share some examples of how the team has produced varied content using a single but robust platform:

  • How content operations can be organized for maximal effect
  • How to produce varied content within a single platform
  • How to works with IT in a shared enterprise environment


Amy Hernandez, Global Content Lead
THE COCA-COLA COMPANY 


Speakers
avatar for Amy Hernandez

Amy Hernandez

Global Content Lead, The Coca-Cola Company
Amy Hernandez began her career in editing, newsletter operations, and web content delivery for the biotechnology and biomedical publishing industry and later moved into project management for the pharmaceutical industry. She joined The Coca-Cola Company in 2007 as content administrator... Read More →


Thursday October 25, 2018 9:15am - 9:50am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

9:50am

Morning Refreshments & Networking Break
Enjoy complimentary coffee, tea, and other refreshments as you network with your peers.

Thursday October 25, 2018 9:50am - 10:10am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

10:10am

Digital Workplace & Intranet Summit Case Study
Details coming soon!
 



Thursday October 25, 2018 10:10am - 10:45am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

10:45am

Interactive Session: Benchmark Your Digital Workplace Strategy - led by ELOQUOR CONSULTING INC.
Roll up your sleeves and draft a strategy that addresses your organization’s unique challenges. Bring knowledge of your organization’s goals and employee demographics.
 
In just 35 minutes you’ll have a strong start on a strategy that helps you make decisions, including how to:
  • Implement step-by-step stakeholder analysis that underpins the strategy
  • Identify and prioritize important factors related to digital workplace
  • Establish what questions to ask before making decisions
 

Stacy Wilson, President          
ELOQUOR CONSULTING INC.    

Speakers
avatar for Stacy Wilson

Stacy Wilson

President, Eloquor Consulting
Stacy Wilson, ABC, is president of Eloquor Consulting, Inc., in Colorado. She uses her nearly 30 years of internal communication experience to help companies communicate better with employees. She specializes in leveraging digital workplace investments for business results, assisting... Read More →


Thursday October 25, 2018 10:45am - 11:25am
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

11:25am

Lunch on Your Own, but Not Alone - Reservations Have Been Made
  Take this last opportunity to benchmark with your peers while grabbing a bite to eat at a local restaurant.Reservations have been made, please visit the registration table to sign up.
*** Lunch costs are on your own.

Thursday October 25, 2018 11:25am - 1:00pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

1:00pm

Rethink Your Digital Workplace to Be the Hub of Organizational Culture & Employee Engagement - PRISON FELLOWSHIP
Prison Fellowship is in the business of transformation in some of the toughest possible places.  But, like most organizations, they have sometimes struggled with transforming their own organization into a digital workplace.  Although a small organization of fewer than 300 people, Prison Fellowship is fast-growing and geographically distributed – maintaining their culture of collaboration is a challenge.
 
Learn the value that Prison Fellowship’s team has found in their digital workplace.  Understand how Prison Fellowship’s HR, IT and Marketing teams partnered to rethink their digital workplace to be the hub of a culture of employee engagement.  

Capture lessons learned from the Prison Fellowship project plan, change management, challenges, and successes, while also learning:
 
  • The 5-step framework that Prison Fellowship applies to every employee experience initiative
  • Team roles for digital workplace communication and adoption success
  • The role of branding, internal communications, social and content management in a small business digital workplace
  • How and why real transformation can be a reality
 
Bill Aggen, National Director of Training and Learning
Prison Fellowship

Giovanna Grantham, Digital Media Producer
Prison Fellowship
 

Speakers
avatar for Bill Aggen

Bill Aggen

National Director of Training and Learning, The Prison Fellowship
avatar for Giovanna Grantham

Giovanna Grantham

Digital Media Producer, The Prison Fellowship
Giovanna Grantham is the primary content manager and graphic artist for Prison Fellowship’s corporate intranet on SharePoint. Her work focuses on evolving an engaging and interactive platform to provide connections for Prison Fellowship’s distributed workforce. Past contributions... Read More →


Thursday October 25, 2018 1:00pm - 1:35pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

1:35pm

Interactive Session: Personas, Journey Maps and Processes in the Digital Workplace - C5 INSIGHT
One of the top reasons employees do not engage is due to a disconnection between their digital workplace experience and overall productivity. Technology solutions can become so complex and difficult to use, that employees feel that they are working for technology – rather than the other way around.

Participate in this interactive session with your peers as you learn how to:

  • Identify what personas look like and how they will impact the digital workplace
  • Discuss when/where/how they should be used/considered
  • Discover the starting point for persona definitions – and how to strategically expand from there
  • Define a journey map as a foundation to understand how employees want to engage, and what will cause them to disengage
  • Identify and define processes to bring quick wins and long-term productivity to your workgroup
  • Identify and resolve challenges in your communication and adoption journey

Geoff Ables, Managing Partner
C5 INSIGHT

Speakers
avatar for Geoff Ables

Geoff Ables

Managing Partner, C5 Insight
Bestselling author, international speaker and entrepreneur, Geoff Ables is a thought leader on customer and employee engagement.  Geoff’s most recent book, The LUCK Principle: Business Results at the Intersection of People and Profit, delivers fresh insight and inspiration into... Read More →


Thursday October 25, 2018 1:35pm - 2:10pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

2:10pm

Digital Workplace Assistants: How to Improve the Employee Experience While Driving Engagement, Productivity, & Satisfaction - LIBERTY MUTUAL
Liberty Mutual Insurance, a diverse and dynamic global company with 55,000 employees worldwide, had been struggling with a common enterprise problem: many of its disparate employee-facing systems had become siloed, reducing user satisfaction and lowering overall productivity.

With countless applications to manage, administrative tasks to complete and messages to process from myriad sources, employees were spending too much valuable time processing this information resulting in process delays, inefficient workflows and missed communications.

While this pain is felt by many organizations of all sizes, Liberty Mutual sought to find a better way for its employees. Liberty Mutual adopted the Workgrid Assistant, a digital assistant, to connect with employees wherever they are.

Discover how a solution like Workgrid can ease the headache of countless applications, including how to:

  • Utilize Workgrid to manage to-do lists, notifications, approvals, workflows, messaging and more
  • Integrate a solution available to employees anywhere on mobile or desktop allowing them to stay connected
  • Boost employee engagement, productivity, and satisfaction
  • Improve the user experience 
 
Brett Caldon, Senior Director, Software Innovations
LIBERTY MUTUAL

Speakers
avatar for Brett Caldon

Brett Caldon

Senior Director, Software Innovation, Liberty Mutual
Brett Caldon is the Senior Director of Liberty Mutual Insurance’s Software Innovation group. He is responsible for leading an IT team concentrating on the delivery of software solutions focused on strengthening workplace productivity and the employee experience. Brett has over 20... Read More →


Thursday October 25, 2018 2:10pm - 2:45pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

2:45pm

Key Takeaways, Raffle & Champagne Toast
Take this time to digest all that you've learned these past 3 days. In this wrap-up, organize your thoughts and prepare your next steps as you return to the office.We'll also announce the final raffle winner and toast to an idea-filled 3 days!

Thursday October 25, 2018 2:45pm - 3:00pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA

3:00pm

Close of Conference | Thank You for Joining Us
Thursday October 25, 2018 3:00pm - 3:05pm
Kimpton Carlyle Hotel Dupont Circle 1731 New Hampshire Ave NW, Washington, DC 20009, USA