The Wells Fargo digital workplace, Teamworks, supports 265,000 team members who work in 42 countries and territories. On average, team members across Wells Fargo visit Teamworks 1.5 million times each day. The Teamworks home page was on outdated technology, had a stale design, and was no longer flexible to support the needs of team members or the business. Earlier this year, the Wells Fargo Teamworks team rolled out a new digital workplace homepage that delivers an experience that makes it easy for team members to be informed and engaged, is flexible to the ways our team members want to work, and is modern in design and architecture.
Hear what Wells Fargo has done to support the needs of team members while keeping them engaged and informed, including:
- How the Teamworks team used user research and an iterative design approach to come up with a final homepage design that balanced both team member and stakeholder needs
- Learn more about the leading-edge microservices architecture used for the new home page that surfaces data from multiple platforms and applications into a seamless user experience
- How the Teamworks team created multiple ‘views’ of the new home page that surfaces personalized content based on a team member’s geographical location and line of business
- See how the home page utilizes a card-based, adaptive design so team members can easily access critical news and tools anywhere and anytime from their Wells Fargo mobile devices
- How the Teamworks team leveraged a fun holiday theme and the new homepage features as part of an overall communications plan to manage change impact, encourage user adoption, and get real-time feedback
Christy Punch,
Digital Workplace ConsultantWells Fargo
